Administrative Assistant

Location: Phoenix, AZ (on-site)

Job Description:

–              Provides assistance to walk-in customers on behalf of client agencies, receives documentation and fee payments on behalf of client agencies and maintains a tracking log related to foot traffic at the public front desk window

–              Handles incoming & outgoing mail including opening incoming mail, separating fee payments and logging those payments for client agencies that have contracted mail services

–              Manages a shared team email inbox by forwarding correspondence to the appropriate team member and filing correspondence in the appropriate folders

–              Maintains policies, procedures and informational documentation related to the position, mail services and the public front desk window operations

–              Files and retains records in accordance with the record retention schedule

Knowledge Of:

–              English, spelling and grammar

–              Computer software and programs, such as Microsoft Office and Google Suite

–              Standard office procedures

–              Cash-handling and deposits

Skills In:

–              Interpersonal communication, including verbal & written

–              Time management

–              Organization

–              Customer service

–              Critical thinking

–              Attention to detail

Ability To:

–              Effectively multi-task

–              Handle confidential materials and information

–              Troubleshoot common inquiries