Taxpayer Services – Customer Service Representative

Hybrid position, 80% remote work and 20% of onsite work

Hours: Monday – Friday 8am-5pm

This Administrative Assistant position will primarily focus on 3 core areas:

1) redacting Behavior Plans of all sensitive and private health information to prepare for annual reviews;

2) updating behavior plan-related data fields in a central database system used by DDD Support Coordination; and

3) uploading approved behavior plan packets into a DDD member’s electronic file once ready and writing progress notes to serve as a receipt.

Skills:

Database entry; Google and Adobe Acrobat skills; ability to follow standards of work guidelines to ensure consistency; ability to follow and maintain confidentiality guidelines that ensures the security and privacy of DDD member’s information; ability to recognize when support is needed and reach out for help.

Qualification for Position:

At least 2 years experience with using database systems, computer-based applications and clerical entry. Some experience with working within a team writing correspondence and communications regarding progress with tasks/projects. Some experience working across teams in different function areas.

Minimum high school diploma