Taxpayer Services – Customer Service Representative

100% Onsite.

Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive

Keyboarding/typing at least 40 wpm and 10-key skill

Skilled in the customer service technique of conflict de-escalation and resolution

Abilities

Ability to work with a high degree of autonomy and also participate collaboratively as part of a team Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner

Ability to understand and solve problems by applying basic analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed Ability to learn and apply LEAN concepts, principles, and tools Willingness and ability to embody core values of Do the Right Thing, Commit to Excellence, and Care About One Another

Selective Preferences

One or more years working in a high production environment

Previous experience with Continuous Improvement, Six Sigma and/or Lean Previous experience in customer service emphasizing on professionally and courteously serving customers in a fast paced environment

Bilingual in English and Spanish

Requirements (If these are not shown on the candidate’s resume, they will be rejected).

2+ years of experience in a customer service role

1+ year of experience in a high product environment

Experience with cash handling

Interviews will be on site.